Group Buys
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Group buys let us bring exclusive keyboards to life at better prices — here's the latest on production timelines, inbound shipments, and upcoming dispatch windows.
A Better Group Buy Experience Is Coming
We're working hard on a new system for Group Buys that will be much clearer than the current format, with automation in place to update you on every step of the way — from production to dispatch.
We do apologise that this isn't in place yet. As a small team, we're continuously developing tools to make the customer experience as fluid as possible, but these things take time. We truly appreciate your patience while we work hard on this.
Refund & Cancellation Policy
Due to the nature of Group Buys and Pre-Orders, refunds are generally not available. However, in certain extenuating circumstances, refunds may be considered at our discretion for both active and closed Group Buys.
If a refund is approved, a 7.5% restocking fee will apply. This fee is equivalent to the transaction costs we incur from our payment providers — we only charge exactly what we are penalised. For questions, reach us at info@ozokeyboards.com.
What is a Group Buy?
A Group Buy (GB) is a community-organised, limited-time production run. Rather than keeping products in stock, we open a window for customers to place orders — once the buy closes, the manufacturer begins production based on the confirmed order count.
This model allows us to offer exclusive colourways, layouts, and products that would not otherwise be viable in smaller quantities, often at better pricing than a standard retail release.
How is a Group Buy different from a Pre-Order?
Group Buy: Production only begins after the buy window closes and a minimum order quantity is met. Estimated timelines are based on confirmed production slots and can shift during the process.
Pre-Order: The product is already confirmed for production, or is actively being manufactured. You are reserving your unit ahead of arrival, so timelines are generally more predictable.
Both require patience, and we always share updates as soon as we receive them.
How long do Group Buys take?
Timelines can vary significantly depending on the product and manufacturer. As a general guide:
- In-stock group buys: 2–12 weeks
- Products not yet produced: 3–9 months
- Highly customised or large-scale GBs: up to 6+ months
We post updates to this page as key milestones are reached, including production confirmation, inbound shipping, customs, and dispatch.
Can I cancel or get a refund on a Group Buy order?
Refunds are generally not available on Group Buy or Pre-Order purchases due to the committed production nature of these runs. Once an order is placed, production costs and allocations are typically locked in on your behalf.
In certain extenuating circumstances, a refund may be considered at our discretion. If approved, a 7.5% restocking fee will be deducted to cover the transaction fees charged by our payment providers — we only pass on exactly what we are penalised.
To request consideration, email info@ozokeyboards.com with your order number and reason.
Why is there a restocking fee?
Payment processors charge a transaction fee when a payment is taken. In many cases, these fees are not returned when a refund is issued, which means we absorb a cost every time a refund is processed.
The 7.5% fee is a direct pass-through of that cost. We do not profit from it, and we believe in being transparent about why the fee exists.
What happens if a Group Buy is cancelled by OZO?
In the rare event that a Group Buy is cancelled by us, for example due to the minimum order quantity not being met or a manufacturer issue, full refunds will be issued to all participants with no restocking fee applied.
We will communicate any cancellation clearly and promptly by email and on this page.
Will I be kept updated on my order?
Yes. We post shipment milestones and timeline updates here. You will also receive an email with tracking information once your order has been dispatched.
For real-time discussion and announcements, join our Discord community — it is the best place for live Q&A and Group Buy discussion.
Is shipping included in the Group Buy price?
Shipping is calculated at checkout. UK orders over £100 qualify for free shipping. International orders are shipped DDP (Delivered Duty Paid), meaning no additional tariffs or import taxes will be charged on delivery.
My item arrived faulty — what do I do?
If your item arrives with a manufacturing defect, you are covered under the UK Consumer Rights Act 2015. Please contact us at info@ozokeyboards.com with your order number and photos of the issue.
Faulty goods are handled separately from our standard Group Buy refund policy, and we will always work to make it right.